Privacy and cookie policy

Jupiter Diagnostics Limited recognises that your privacy is important, and are committed to protecting it. We therefore comply with the Data Protection Act. This document sets out our policy in relation to any personal information which you supply to us through your use of this website.

By providing your personal information through this website you agree to the collection, storage and use of your personal information by Jupiter Diagnostics Limited in accordance with this Privacy Policy.

If we change this policy we will post changes on this page so that you are always aware of them. By continuing to use this website after such changes have been posted you will be deemed to have accepted and consented to them, whether you revisit this page or not.

The information which we collect

You may browse our web site without disclosing personal data. However, if you register, and / or order services or products from us by completing any online forms or contact us by e-mail, we will collect the following personal information from you so that we can fulfil your order and contact you in case there is a query with your order:

  • Your name
  • Postal address
  • Organisation name
  • Email address
  • Telephone number
  • Facsimile number
  • Where you order from us, we may also collect the following so we can process and fulfil your order:
    • Your debit or credit card number
    • Expiry date and other relevant information to allow us to collect payment

How we use your personal information

The information you provide to us when using this website will be processed for the following reasons:

  • To process any information relating to a vendor questionnaire, product complaint or related problem.
  • To process any request for advice or information supplied by us;
  • To notify you of our bulletins, information packs and services;
  • To customise this Website according to your interests;
  • To comply with our statutory and regulatory obligations

The type of information we may collect about you includes:

  • Your name
  • The address of the hospital or company where you work
  • Your contact phone number and e-mail address;
  • Information required for us to investigate your application to become a vendor, customer enquiry or complaint.

We will never collect sensitive information about you without your explicit consent. Any information that we collect about you is stored electronically on our database. It may be printed and stored in our filing system.
We will keep your personal information confidential except to the extent that we are compelled to disclose it by law or to comply with an instruction of a regulatory body of competent jurisdiction (such as the Department of Health). From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our regulatory auditors and/or to comply with other statutory requirements.
If you do not wish to receive such information, please write to the Head of Marketing, Jupiter Diagnostics Limited, 10-14 Accommodation Rd, London NW11 8ED, UK, marking your envelope “Data Protection”.

How we share your personal information

We may share your personal information with other companies in our group for any of the above purposes.

We may also share your information with business partners and suppliers with whom we may have outsourced certain of our business functions. External organisations may also conduct general audits and quality checks on us and we may share your information with those organisations as part of such audit or check. All such business partners, suppliers and external organisations are subject to confidentiality agreements in their arrangements with us.

In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area in countries which do not have data protection laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information.

We reserve the right to appoint an Internet service provider to host our Website on our behalf which may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.

Except in the situations listed above or as required by law or other regulation, we will not pass, disclose, rent or sell your personal information (other than any personal information which is already publicly available and which is incorporated into our search products) to any third party without your prior written consent.

Protecting your information

When you order from us we use a secure server. All personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before it is sent to us over the internet.

We have a Data Protection Policy and strict internal procedures designed to protect your personal information from unauthorised access, improper use, alteration, unintended destruction or other loss.


Cookies are small files which some websites transfer onto the hard drive of your computer. Cookies store information so that you are recognised the next time that you visit the site or to process your order. You can set your web browser to prevent it from automatically accepting cookies or to notify you before a cookie is accepted.

This site uses cookies only for the duration of your session to store information relevant to any order you may place with us. If you have disabled cookies you may need to adjust the privacy settings on your internet browser to use this site. Further information on this can usually be found in the help menu of your internet browser.
Generally, website operators must obtain your consent to use cookies. However, one of the categories of cookies that we use are those which are ‘strictly necessary’ to enable us to provide you with any service which you have requested from us that is to be delivered online. We do not need to ask for your consent to use these cookies, as we would not be able to provide the service you had asked for without them.

The other category of cookie that we use is Google Analytics which sets cookies to help us accurately estimate the number of visitors to our website and volumes of usage. This information helps us to improve our services and website. The data stored by these cookies can only be seen by Google’s and our relevant teams and never shows any confidential information.

Accessing personal data

You have the right, by written request and on payment of a small fee, to a copy of any personal data (as defined in the Data Protection Act 1998) which we hold about you. Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address:

As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

If you have a complaint regarding any breach of this privacy policy, contact us at:
Customer Services
Jupiter Diagnostics Ltd
10-14 Accommodation Road
London NW11 8ED

When we receive your complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of our review.